Saif-ul-Islam Khyber, spokesperson for the Ministry of Virtue and Vice, told TOLOnews that over 1,700 complaints were registered with the Complaints Commission of this ministry in the first six months of the current solar year.

The spokesperson also said that these complaints include criticisms regarding the misconduct of Islamic Emirate enforcers and military personnel, with the majority being legal complaints.

Saif-ul-Islam Khyber said, "In the past six months, around 1,750 written complaints have been submitted from provinces and the capital. Among these, nearly 300 complaints were received via phone calls, and about 100 complaints came from Afghans living abroad through email."

The spokesperson emphasized that, so far, more than 250 cases have been resolved, and work on the remaining complaints is ongoing.

Saif-ul-Islam Khyber said, "Out of these complaints, approximately 250 have been resolved, and around 250 to 300 have been referred to the Analysis Directorate for further information."

At the same time, some experts believe that serious attention to citizens' cases will lead to increased trust between the government and the people.

Sayed Qareebullah Sadat, a political analyst, told TOLOnews, "When people's problems are addressed, it brings satisfaction and builds trust between the nation and the government. Additionally, people become confident that there is an institution that addresses their concerns, and they can even file complaints against officials."

The spokesperson further stressed that citizens, both inside and outside the country, can freely submit their complaints regarding the performance or inactivity of government institutions, as well as misconduct by military personnel and enforcers, through email, the 191 hotline, or in writing to the ministry's Complaints Commission for review and action.